FREQUENTLY ASKED QUESTIONS
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We are open every day, weather permitting, from November 15, 2024 – March 2, 2025. Our hours are:
Holiday Hours (November 15 – December 19)
- Monday-Thursday: 11 AM to 10 PM
- Friday 11 AM to 11 PM
- Saturday 10 AM to 11 PM
- Sunday 10 AM to 10 PM
Special Holiday Hours (December 20 – January 5)
- Sunday-Saturday: 10 AM to 11 PM
Winter Hours (January 6 – March 2)
- Monday-Thursday: 11 AM to 3 PM & 6 PM to 10 PM
- Friday and Saturday: 11 AM to 11 PM
- Sunday: 11 AM to 8 PM
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Yes, but we will have modified hours on most major holidays however. See below:
- Thanksgiving Day: Thursday, November 28: 10 AM to 8 PM
- Christmas Eve: Tuesday, December 24: 10 AM to 8 PM.
- Christmas Day: Wednesday, December 25: 10 AM to 8 PM
- New Year’s Eve: Tuesday, December 31: 10 AM to 11 PM
- New Year’s Day: Wednesday, January 1: 10 AM to 11 PM
Martin Luther King, Jr. Day, Monday, January 20: 11 AM to 10 PM
President’s Day, Monday, February 17: 11 AM to 10 PM -
The rink is located in the center of the PPG Place Plaza, in downtown Pittsburgh. The rink’s address is: 4 PPG Place, Pittsburgh, PA 15222
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Prices vary depending on when you want to skate. Admission prices range from $12.00-$11.00 for adults and $11.00-$10.00 for children (12 and under), Seniors, Military (W/ ID) and First Responders. Skate rental Is $6.00-$5.00. Group rates are available but MUST be pre-purchased online only. No walk up group rate pricing is available.
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Skating sessions are 1 hour and 45 minutes long. If you want to skate for longer, you need to buy a ticket for more than one session?
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No, however, we highly recommended that you purchase advanced admission for the date and session of your choosing since advance sessions sell out quickly, especially for highly desirable dates and times. A walk up line is always available, however, all online pre-sold advance ticket holders have priority access and walk up admissions are only admitted once all pre-sold ticket holders have entered for their timed entry session. When we are sold out of our online advance admission tickets, the line to get in for walk up tickets can be a wait of well over 2 hours long. If you purchase advance tickets, you typically only have to wait in line 15-20 minutes to get in on busy days and much less on slower dates. Online ticketing fees apply for all advanced sales and purchased tickets and tickets sales are non-refundable.
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Parking is available in many garages all located within a block or two of the rink, including the PPG Garage; Third Avenue Garage; Woods Allies Garage; Market Square Garage; Etage Garage.
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Yes. The Gateway Plaza Subway stop is located 2 blocks from the rink. Various other PRT bus routes also have stops nearby.
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We have a restaurant on site, The Berg Chicken and Pizza where you can eat and get hot chocolate when you come to the rink. You can even wear your skates inside the restaurant! You can also purchase bottle drinks in the skate rental area.
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Yes. We do offer private rentals of the rink. Private rentals are for a 1 hour and 45-minute time slot. We only rent the rink out at times that we are not open to the public, so you can only rent the rink for a time slot before we open or after we close, based on availability. No alcohol of any kind is permitted at private events. Call (412-394-3641) or email the rink to inquire about prices and availability.
-
Yes, we do rent skates. We have over 700 pairs in sizes ranging from size 9 toddler to size 15 adult. Everyone who rents skates needs to have socks on to use our rental skates. If you forgot to bring socks, we sell them in the skate rental area.
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Yes, you can bring your own skates and you do not have to rent skates if you bring your own skates, but, you do still have to pay for admission in order to skate. We also have paid locker rentals ($1.00) available to store your shoes in, if you wish. Get a locker token from a cashier to operate the lockers. Lockers are One-time use per token, so if you open the locker up, you will need to get a new token to re-lock the locker. Unfortunately, we cannot hold your shoes or other personal belongings for you behind the counter. You must use a locker or hold on to them yourself.
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The Holiday Christmas Tree will be up from November 15th to January 9th. It is removed beginning on Friday, January 10th and will be completely removed by Saturday, January 11th.
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No. If you are not skating, you do not need to pay admission to watch others in your group to skate. All children under the age of 13 must have an adult on premises while they skate, but they are not required to skate. No one is permitted on the ice without ice skates on; you are not permitted to walk on the ice in street shoes.
-
Yes, we sell gift cards online and in person. We recommend you get gift cards online to take advantage of purchasing advance tickets from our website.
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Yes, we offer skate sharpening. The cost is $10 a pair. Depending on staff availability, we may be able to sharpen your skates on demand, but, there could be a long wait if we are very busy.
-
We got you. We sell gloves, hats, socks, etc. You can pick it all up in the skate rental area.
-
On demand skating lessons are available for all ages and ability levels when staffing levels permit. We cannot guarantee an instructor is available at any given time due to skater load, staff availability, etc. The best time to get a lesson is on a less crowded date. We do not have scheduled lessons. If you are interested in private lessons, please reach out to our skating partners at the RMU Skating School.
-
Yes, we do. We offer group rates and starting in early January, we have family, student and couple’s nights that offer discounts on admissions. Those tickets can be purchased online.
-
We generally stay open in most weather events unless it impacts our staffs’ ability to get to work. You have the ability to change your online tickets to a different date and time, but there are limits to this. You can change your reservation as long as you do so a minimum of 2-hours prior to the session time you currently have tickets for. To change your tickets, select the link titled “Change Booking” in your ticket confirmation email and you can select the new date and times you’d like to move your reservation to. The “Change Booking” link is located under the picture of the rink in the email you received after purchasing your tickets. If it is under the 2-hour change window, you cannot change your tickets. Please note there are no refunds and if you change your tickets to a new date or time, there may be a price difference involved since we use dynamic pricing. If the price is higher, you will own the difference. If the price Is lower, you will get an automatic refund of the difference to the original form of payment.
-
In the unlikely event that we close the rink, any advance tickets and skate rentals sold will be refunded automatically back to the original form of payment. We generally stay open in most weather events unless it impacts our staffs’ ability to get to work or a heavy rain is expected.
-
All sales are final and non-refundable. However, you have the ability to change your online tickets to a different date and time, but there are limits to this. You can change your reservation as long as you do so a minimum of 2-hours prior to the session time you currently have tickets for. To change your tickets, select the link titled “Change Booking” in your ticket confirmation email and you can select the new date and times you’d like to move your reservation to. The “Change Booking” link is located under the picture of the rink in the email you received after purchasing your tickets. If it is under the 2-hour change window, you cannot change your tickets. Please note there are no refunds and if you change your tickets to a new date or time, there may be a price difference involved since we use dynamic pricing. If the price is higher, you will own the difference. If the price Is lower, you will get an automatic refund of the difference to the original form of payment. In the unlikely event that we close the rink, any advance tickets and skate rentals sold will be refunded automatically back to the original form of payment.
-
We do not have skating aids available. If you bring your own, we will allow it provided safety is not compromised to other guests.
-
People with disabilities are allow to go on the ice with their families in their wheelchairs or other medically approved mobility aid or assistive technology. Adaptive ice sleds are also permitted but all equipment must be brought by the people using them. The rink does not have any adaptive ice aids available.
-
Yes, you can rent our day-use lockers for $1.00. Get a locker token from a cashier to operate the lockers. Lockers are One-time use per token, so if you open the locker up, you will need to get a new token to re-lock the locker. A lost locker key is a $50 locker opening fee.
-
Although we have no set age you must be to skate, very young toddlers should have a semblance of coordination and motor skills if they are attempting to skate. They also need to fit in to the rental skates of which the smallest rental skate size is 9 toddler. No one is permitted on the ice without ice skates on (no shoes). It is absolutely prohibited for children to be carried on the ice. All persons on the ice must be in skates and they must have their skates on the ice surface. Carrying children in your arms as you skate is extremely dangerous and is not permitted.
-
All children under the age of 13 must have an adult on premises while they skate, but that adult is not required to skate. Please keep in mind, no one is permitted on the ice without ice skates on; you are not permitted to walk on the ice in street shoes.
-
We are open every day, weather permitting, from November 15, 2024 – March 2, 2025. Our hours are:
Holiday Hours (November 15 – December 19)
- Monday-Thursday: 11 AM to 10 PM
- Friday 11 AM to 11 PM
- Saturday 10 AM to 11 PM
- Sunday 10 AM to 10 PM
Special Holiday Hours (December 20 – January 5)
- Sunday-Saturday: 10 AM to 11 PM
Winter Hours (January 6 – March 2)
- Monday-Thursday: 11 AM to 3 PM & 6 PM to 10 PM
- Friday and Saturday: 11 AM to 11 PM
- Sunday: 11 AM to 8 PM
-
Yes, but we will have modified hours on most major holidays however. See below:
- Thanksgiving Day: Thursday, November 28: 10 AM to 8 PM
- Christmas Eve: Tuesday, December 24: 10 AM to 8 PM.
- Christmas Day: Wednesday, December 25: 10 AM to 8 PM
- New Year’s Eve: Tuesday, December 31: 10 AM to 11 PM
- New Year’s Day: Wednesday, January 1: 10 AM to 11 PM
Martin Luther King, Jr. Day, Monday, January 20: 11 AM to 10 PM
President’s Day, Monday, February 17: 11 AM to 10 PM -
The rink is located in the center of the PPG Place Plaza, in downtown Pittsburgh. The rink’s address is: 4 PPG Place, Pittsburgh, PA 15222
-
Prices vary depending on when you want to skate. Admission prices range from $12.00-$11.00 for adults and $11.00-$10.00 for children (12 and under), Seniors, Military (W/ ID) and First Responders. Skate rental Is $6.00-$5.00. Group rates are available but MUST be pre-purchased online only. No walk up group rate pricing is available.
-
Skating sessions are 1 hour and 45 minutes long. If you want to skate for longer, you need to buy a ticket for more than one session?
-
No, however, we highly recommended that you purchase advanced admission for the date and session of your choosing since advance sessions sell out quickly, especially for highly desirable dates and times. A walk up line is always available, however, all online pre-sold advance ticket holders have priority access and walk up admissions are only admitted once all pre-sold ticket holders have entered for their timed entry session. When we are sold out of our online advance admission tickets, the line to get in for walk up tickets can be a wait of well over 2 hours long. If you purchase advance tickets, you typically only have to wait in line 15-20 minutes to get in on busy days and much less on slower dates. Online ticketing fees apply for all advanced sales and purchased tickets and tickets sales are non-refundable.
-
Parking is available in many garages all located within a block or two of the rink, including the PPG Garage; Third Avenue Garage; Woods Allies Garage; Market Square Garage; Etage Garage.
-
Yes. The Gateway Plaza Subway stop is located 2 blocks from the rink. Various other PRT bus routes also have stops nearby.
-
We have a restaurant on site, The Berg Chicken and Pizza where you can eat and get hot chocolate when you come to the rink. You can even wear your skates inside the restaurant! You can also purchase bottle drinks in the skate rental area.
-
Yes. We do offer private rentals of the rink. Private rentals are for a 1 hour and 45-minute time slot. We only rent the rink out at times that we are not open to the public, so you can only rent the rink for a time slot before we open or after we close, based on availability. No alcohol of any kind is permitted at private events. Call (412-394-3641) or email the rink to inquire about prices and availability.
-
Yes, we do rent skates. We have over 700 pairs in sizes ranging from size 9 toddler to size 15 adult. Everyone who rents skates needs to have socks on to use our rental skates. If you forgot to bring socks, we sell them in the skate rental area.
-
Yes, you can bring your own skates and you do not have to rent skates if you bring your own skates, but, you do still have to pay for admission in order to skate. We also have paid locker rentals ($1.00) available to store your shoes in, if you wish. Get a locker token from a cashier to operate the lockers. Lockers are One-time use per token, so if you open the locker up, you will need to get a new token to re-lock the locker. Unfortunately, we cannot hold your shoes or other personal belongings for you behind the counter. You must use a locker or hold on to them yourself.
-
The Holiday Christmas Tree will be up from November 15th to January 9th. It is removed beginning on Friday, January 10th and will be completely removed by Saturday, January 11th.
-
No. If you are not skating, you do not need to pay admission to watch others in your group to skate. All children under the age of 13 must have an adult on premises while they skate, but they are not required to skate. No one is permitted on the ice without ice skates on; you are not permitted to walk on the ice in street shoes.
-
Yes, we sell gift cards online and in person. We recommend you get gift cards online to take advantage of purchasing advance tickets from our website.
-
Yes, we offer skate sharpening. The cost is $10 a pair. Depending on staff availability, we may be able to sharpen your skates on demand, but, there could be a long wait if we are very busy.
-
We got you. We sell gloves, hats, socks, etc. You can pick it all up in the skate rental area.
-
On demand skating lessons are available for all ages and ability levels when staffing levels permit. We cannot guarantee an instructor is available at any given time due to skater load, staff availability, etc. The best time to get a lesson is on a less crowded date. We do not have scheduled lessons. If you are interested in private lessons, please reach out to our skating partners at the RMU Skating School.
-
Yes, we do. We offer group rates and starting in early January, we have family, student and couple’s nights that offer discounts on admissions. Those tickets can be purchased online.
-
We generally stay open in most weather events unless it impacts our staffs’ ability to get to work. You have the ability to change your online tickets to a different date and time, but there are limits to this. You can change your reservation as long as you do so a minimum of 2-hours prior to the session time you currently have tickets for. To change your tickets, select the link titled “Change Booking” in your ticket confirmation email and you can select the new date and times you’d like to move your reservation to. The “Change Booking” link is located under the picture of the rink in the email you received after purchasing your tickets. If it is under the 2-hour change window, you cannot change your tickets. Please note there are no refunds and if you change your tickets to a new date or time, there may be a price difference involved since we use dynamic pricing. If the price is higher, you will own the difference. If the price Is lower, you will get an automatic refund of the difference to the original form of payment.
-
In the unlikely event that we close the rink, any advance tickets and skate rentals sold will be refunded automatically back to the original form of payment. We generally stay open in most weather events unless it impacts our staffs’ ability to get to work or a heavy rain is expected.
-
All sales are final and non-refundable. However, you have the ability to change your online tickets to a different date and time, but there are limits to this. You can change your reservation as long as you do so a minimum of 2-hours prior to the session time you currently have tickets for. To change your tickets, select the link titled “Change Booking” in your ticket confirmation email and you can select the new date and times you’d like to move your reservation to. The “Change Booking” link is located under the picture of the rink in the email you received after purchasing your tickets. If it is under the 2-hour change window, you cannot change your tickets. Please note there are no refunds and if you change your tickets to a new date or time, there may be a price difference involved since we use dynamic pricing. If the price is higher, you will own the difference. If the price Is lower, you will get an automatic refund of the difference to the original form of payment. In the unlikely event that we close the rink, any advance tickets and skate rentals sold will be refunded automatically back to the original form of payment.
-
We do not have skating aids available. If you bring your own, we will allow it provided safety is not compromised to other guests.
-
People with disabilities are allow to go on the ice with their families in their wheelchairs or other medically approved mobility aid or assistive technology. Adaptive ice sleds are also permitted but all equipment must be brought by the people using them. The rink does not have any adaptive ice aids available.
-
Yes, you can rent our day-use lockers for $1.00. Get a locker token from a cashier to operate the lockers. Lockers are One-time use per token, so if you open the locker up, you will need to get a new token to re-lock the locker. A lost locker key is a $50 locker opening fee.
-
Although we have no set age you must be to skate, very young toddlers should have a semblance of coordination and motor skills if they are attempting to skate. They also need to fit in to the rental skates of which the smallest rental skate size is 9 toddler. No one is permitted on the ice without ice skates on (no shoes). It is absolutely prohibited for children to be carried on the ice. All persons on the ice must be in skates and they must have their skates on the ice surface. Carrying children in your arms as you skate is extremely dangerous and is not permitted.
-
All children under the age of 13 must have an adult on premises while they skate, but that adult is not required to skate. Please keep in mind, no one is permitted on the ice without ice skates on; you are not permitted to walk on the ice in street shoes.